FAQ
Do you accept returns or exchanges?
All sales are final. We only accept returns or exchanges if your item arrives damaged or incorrect. If that happens, please contact us within 14 days of receiving your order and include photos of the issue.
We'll send a replacement at no extra cost.
How long does it take to receive my order?
Order Processing
Orders are processed within 2–5 business days.
Shipping Times
Shipping times depend on your location and selected shipping method:
- Canada & USA: Typically 3–4 business days after fulfillment
- International: Usually 5–20 business days after fulfillment
Most orders arrive within 7–12 business days, but international deliveries may take longer due to customs or local carrier delays.
Please note: Due to high demand and occasional carrier delays, some orders may take longer to arrive—especially in the U.S. and Europe. We appreciate your patience and promise it’s worth the wait.
What are your shipping rates?
- Canada & USA: Free standard shipping on all orders.
- International: Standard shipping is available for a flat rate of $14.99
We're currently testing this shipping model to make things simpler and more affordable for our customers. Your feedback means a lot as we continue to improve!
Where are your products shipped from?
Orders are shipped from our global fulfillment centers, chosen based on your location. This helps ensure fast, reliable delivery—no matter where you are in the world. You'll receive a tracking link via email once your order ships.
Where can I find information about product safety, EU compliance, and order fulfillment?
We take product safety and ethical fulfillment seriously. Our items are made in facilities that meet strict safety and quality standards, and we work with a certified EU compliance partner to ensure all regulations are met.
Each product is made to order, helping us reduce waste and overproduction. Our fulfillment process is designed to be transparent, environmentally conscious, and globally accessible — so no matter where you are, you can shop with confidence.
Can I change or cancel my order?
Orders can only be changed or canceled before they enter production.
If you need to make changes, please contact us as soon as possible—we’ll do our best to catch it in time.