Refund policy

Arissai Refund & Return Policy

At Arissai, we take pride in the quality and uniqueness of our products. Please review our policy carefully before making a purchase:

All Sales Are Final
All sales are final. We only accept returns or exchanges if your item arrives damaged or incorrect. If that happens, please contact us within 14 days of receiving your order and include photos of the issue. We'll send a replacement at no extra cost.

Order Accuracy
Please double-check your order details, including size, color, quantity, and shipping address, before completing your purchase. We are not responsible for errors made during checkout.

Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of delivery at hello@arissai.com with photos and a description of the issue. We will review your claim and may provide a replacement at our discretion.

Shipping Issues
We are not responsible for lost or delayed shipments once the product has been delivered to the carrier. Please ensure your shipping address is accurate.

Customer Support
Questions regarding orders or products should be directed to hello@arissai.com. While we cannot offer refunds or returns, we are happy to answer questions and assist with any concerns.

Meta Compliance
We respond to all requests regarding defective or incorrect items within 2 business days, in accordance with Meta’s Seller Policies. Our return window for these cases is 14 days from delivery.